Returns & exchanges
Easy returns, simple exchanges
NAVA offers free returns and exchanges within 14 days of delivery. Start your request through your NAVA account or contact us, and we’ll arrange courier pickup. No label printing needed.
Step 1
Start your request
Log in to your NAVA account and open your order, or contact us with your order details.
Step 2
Choose return or exchange
Tell us whether you need a refund, store credit, or a different size.
Step 3
Bag it up
Place the item back in its bag and keep it ready for pickup. No label printing needed.
Step 4
we arrange pick up
Once your request is approved, we’ll arrange courier pickup from your address. For convenience, you can place the package outside your door or wait for the courier to call before arrival.
FAQ
You have 14 days from delivery to request a return or exchange.
Yes, returns and exchanges are free within 14 days of delivery.
No. We arrange courier pickup, so there is no label to print.
Card refunds are processed after the returned item is received and checked. Your bank may take a few extra business days to show the refund.
Yes. If the size is available, we can arrange an exchange for you. If the size is not available you can change styles or opt for a full refund.
Still need help with a return or exchange?
Send us your order number and we’ll help you with the next step.